Tuesday, November 30, 2010

Jackson EMC Ranked Highest in Customer Satisfaction

Jackson Electric Membership Corporation (EMC) has been ranked highest in customer satisfaction among midsize utilities in the South in a study by J.D. Power and Associates, marking the third year the electric cooperative has been included in the study and the second time it has received the award.

"This recognition is a great honor for our employees, who have met the challenge of doing more with fewer resources during this recession," said Randall Pugh, Jackson EMC president/CEO. "Our objective since we were chartered over 70 years ago has been to provide our members with high quality service and reliable, affordable power. We're especially proud that our members' response to this study affirms the strategic areas we have emphasized within the cooperative, which are price, reliability, member communications, customer service and stewardship."

Headquartered in Westlake Village, CA, J.D. Power and Associates is a global marketing information services company operating in key business sectors, including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of customers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

Jackson EMC, a cooperative owned by the members it serves, provides electricity and related services to more than 205,000 meters in 10 Northeast Georgia counties, with offices in Jefferson, Lawrenceville, Gainesville and Neese. To learn more, visit

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